Why does it sound like something is rattling in my right earbud?



  • Engelbert

    Hi MM173776,


    Is the rattling sound that you hear from your Jaybird headset sounds like something physical got disconnected? Or does it only occur when playing audio?


    If it just occurs when playing audio, I recommend that you try a factory reset intended for your headset then test it on a different audio source. You can follow the steps for the factory reset on our FAQ section of our support page: https://jaybirdsport.com/en-us/support.html


    Otherwise, if it sounds like something is disconnected and you hear it without audio, then there's a high possibility that something is really disconnected inside the buds.


    In the event that you experience the issue on both scenarios, I can assure that this is not what we expect from the headset and we can safely say that there's a hardware failure on the headset.


    I suggest that you contact our support team for further assistance via Chat, Email or Phone at https://jaybirdsport.com/en-us/support.html#contact


    Feel free to post back if you need additional assistance.

    Warm regards,


  • MM173776
    It does sounds like something is disconnected and I can hear it without having any music on.

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