Freedom Sprint super quiet

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1 comment

  • Engelbert

    Hi ynez,

     

    I'm sorry to hear that the audio on your Freedom Sprint is low even though the volume on the headset and mobile device is at the highest level. I'll be glad to help you with the concern.

     

    I suggest that you re-pair/sync the Freedom Sprint with the iOS device after performing an 8 button process.

     

    1. Firmly but quickly press the power button 8 times and then hold for 5 seconds. Repeat 2 times.

    2. When finished, plug the headset into the charger for 2.5 hours and check the color of the LED status lights.

    3. Power ON the device by holding the power button for 10 seconds or more.

     

    NOTE: Most of the time if the headset turns RED, it will charge and function normally again. Make sure to fully charge the headset when the light is red.

     

    Also, test the headset on a different audio source and check if the issue persists.

     

    Feel free to post back for the results or additional information.

     

    Warm regards,

    Egie

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