My headphones Freedom sprint have cuts during playback

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1 comment

  • Engelbert

    Hi visinho,

     

    It is sad to hear that you are experiencing audio cut outs with your Freedom Sprint. I'll be glad to help you with the concern.

     

    The Freedom Sprint headset does not have a firmware update available nor a factory reset instructions. What you can try is an 8 button process then test the headset on a different audio source.

     

    Please try an 8-button process that can help resolve the issue with the headset.

     

    1. Firmly but quickly press the power button 8 times and then hold for 5 seconds. Repeat 2 times.

    2. When finished, plug the headset into the charger for 2.5 hours and check the color of the LED status lights.

    3. Power ON the device by holding the power button for 10 seconds or more.

     

    NOTE: Most of the time if the headset turns RED, it will charge and function normally again. Make sure to fully charge the headset when the light is red.

     

    Hope this helps.

     

    Warm regards,

    Egie

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