Before I purchased my Freedom Sprints, I remember thinking that they were overpriced and I could find a better deal on another product, but pulled the trigger anyways due to all of the great reviews I had read about Jaybirds customer service and warranty.
Well, After a year and a half of use, the headphones barely hold a charge and the microphone stopped working, making them unusable for answering phone calls (which I do frequently).
I initiated a warranty return and went through all the steps, providing all of the proper information and answering all questions. After all was said and done, I got an email saying my warranty claim was rejected - no mention as to why. I replied and simply asked for an explanation, but never heard back. Today I received an email asking me to participate in a survey to rate my experience with them... really?
I will be participating in the survey, and it won't be very positive. I will also not be purchasing anymore Jaybird products. I have no problem paying premium price to a company that stands by its products, but certainly will not pay premium price to a company that doesn't even take the time to tell you why they are not honoring their warranty.
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