Disappointed with customer service

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  • stevecb06

    Update to this post:

     

    I opened a chat on the support page and spoke with a different customer service rep.  He answered all of my questions promptly and accepted my warranty return.  It seems my frustrations from before stemmed from that particular employee that I was working with, and not Jaybird as a whole. 

     

    Hopefully my replacement headphones will arrive promptly and all will be good.  If that is the case, I will definitely remain a loyal Jaybird customer!

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