How does the repair/warrranty policy work?

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  • respa

    Hi Kwabs,

     

    Thank you for purchasing the Jaybird Freedom 3 and for being a Jaybird Fan. I am sorry to hear that the one side of your Jaybird headset stopped working. I can assure that this is not the behavior and performance expected from the product.

     

    Here are some tips we strongly recommend that can help with your concern

     

    - Perform a factory reset

     

    1. Turn OFF the headset and plug it to a power source.

    2. Hold the power and volume up buttons at the same time for 8 seconds.

    3. Once the headset turns ON, unplug it from the power and source, turn it OFF by holding down the power button for 8 seconds then charge it normally for 2.5 hours.

    7. Clean Speakers for debris

     

    If the troubleshooting steps above does not resolve the issue. I highly suggest to contact our support team for further assistance. You can reach them via Chat, Email or Phone athttps://www.jaybirdsport.com/en-us/support.html

     

    Feel free to post back in the event that you need further assistance.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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