How do I fix my jaybird freedoms

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1 comment

  • respa

    Hi

     

    Thank you for posting here in support community and I am sorry to hear that your Jaybird Freedoms is not holding a charge. I can assure that this is not the behavior and performance expected from the product and I highly suggest to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://jaybirdsport.com/en-us/support.html#contact.5550592 provided your contact information and description then we'll get back to you as soon as possible.

     

    Also, here are suggestions that we would like you to try that can help with your concern.

     

    • Computers are the best and safest method, as is anything 1 AMP or less.

    • Car chargers produce a much greater power supply and should be avoided.

    • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    • Avoid charging your headphones after exposure to sweat.

    • Make sure charging port/cradle and the speaker is clear of any debris.

     

    Feel free to post back in the event that you need further assistance.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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