My Freedm ear tips have fallen out. How do I get replacements??


1 comment

  • Logi_Bruce

    Hi LawrenceMimum5899,


    I am sorry to hear that your Jaybird Freedom ear tips keep falling off.


    Please clean ear tips regularly of dirt and wax buildup.


    To clean, remove ear tips from earbuds, then gently wipe away dust and oil with a dry cloth, and/or use warm water and mild soap to remove buildup. Completely dry before reattaching.


    Before charging, ensure your buds (and charge case if applicable) are completely dry of sweat and water.


    On the other hand, you can order replacement ear tips here:



    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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