Headphones keep powering off even when charged.



  • Logi_Bruce

    Hi Ahnen,


    I am sorry to hear that your Jaybird Freedom powers off. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • Ahnen

    Hi Jaybird, thanks for your response. Unfortunately I already do all of those things. I only use them at work so I have never used a car charger with them. I only charge them when they tell me to as of course I like to listen to my podcasts and music as long as I can and because I'm at my desk all day I can see when the light on the battery pack turns green and I'm quick to remove it from the charger and put it in its case. I recharge the headphones on my lunch break. ?The charging cable it came with stopped working a while ago so now I just use another micro usb cord. I have been VERY diligent in the care of these headphones as they were an expensive purchase. I keep them in thier case when not in use. Unfortunately as of yesterday morning I can't even get them to turn on anymore despite the light reading that they are fully charged so..... I can't even use them anymore.

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