Just a PSA to this group. My Freedom charging clip failed and battery on the headphones crapped out, so I was instructed to do a Cut the Cord warranty claim. I filled out all details (including that I wanted black as my replacement colour), and it was all approved.
I then cut the cord and send the pics in and RADIO SILENCE from Jaybird for a full week. No headphones, no communication. I sent 5 follow up emails and no response.
Finally got in touch with someone today and they tell me they have no stock and will "let me know".
Are you kidding me? Don't tell someone to destroy a $200 product WHEN YOU HAVE NO STOCK TO REPLACE IT.
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