DO NOT ACCEPT CUT THE CORD WARRANTY -SCAM

Comments

13 comments

  • respa

    Hi abrody,

     

    Thank you for posting here in support community. We’re currently reviewing your case and we’ll make sure you receive a response as soon as possible

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592

     

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • abrody
    Great. Any update? On 21 August 2017 at 16:13, Jaybird Community
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  • antoekneesee

    Same issue, but with the X3. I have the X3 and the Freedom so I'm assuming this is standard response from Jaybird?

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  • abrody
    Helluva business model: produce defective merch, then don't retain enough stock to timely replace and force users to settle for lesser models (with no purchase price rebate, of course)
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  • abrody

    For anyone keeping track, it's now 21 days since my warranty claim was approved, 17 days since my photos were sent in, and 6 days since this post. no resolution!

     

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  • Bokeh

    same issue with my X3 batteries are dying quick after three months of twice per week use. pathetic quality control and it seems their only response to everyone is that they are reviewing their case..

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  • abrody

    this is insane. 8 days since Jaybird Axel claimed they were reviewing my case...no updates. HOW IS IT POSSIBLE TO HAVE NO STOCK FOR A MONTH? ARE YOU BANKRUPT?

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  • mistamista2k

    I had X2's that died after a run. They were originally going to replace them with Freedom's but only had the blue version which I didn't care for. They then said they would replace with black X3's. My original email was sent on 8/22 and after going back and fourth all was approved on 8/28. Awaiting a confirmation email with tracking info. Worked with Nicole and she was very helpful. Hoping the replacements don't take long to ship.

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  • antoekneesee

    I opened up a case regarding my Freedoms on 8/22.

    I have not received a response since. Support did not request a 'cut the cord' RMA either. Support also did not confirm that this RMA is in process or not. I have sent emails 8/23, 8/24/, 8/25, and 8/28 requesting an update on what I need to do to process the RMA. This post was created on 8/30 and I still have not received any response. I have also posted on their Facebook page and received a response stating that I should contact support. At this time, I am assuming warranty claim responses take around 4 weeks

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  • mistamista2k

    The new X3's were delivered to my home on 8/31. Received the shipping confirmation and tracking email on 9/2...??? A bit backwards, but oh well.

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  • antoekneesee

    My case regarding my Freedoms was closed, so I opened up a new case.

    This case was then closed w/ no followup email. I have tweeted, facebook posted, and fb messaged w/ no luck at all. I would appreciate some acknowledgement other than closure of my case..

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  • Steve2017

    This is a sign of a failing company overwhelmed with failing products. I've just been instructed to "cut the cord" on my 3rd pair of failing X3's. They are putting more thought into their RMA process than their product design.

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  • abrody

    Still nothing. Unbelievable. For anyone else who's prepared to give up on these goons, I've discovered a pretty great alternative. This Westone cable will essentially turn any quality IEMs into bluetooth earbuds: https://www.westone.com/store/music/index.php/bluetooth-cable

     

    B&H currently has this paired with the Shure 215s for only $200. Pretty great deal IMO. Same price and way better sound quality (and obviously customer service) than these morons.

     

    https://www.bhphotovideo.com/c/product/1341751-REG/shure_se215m_spe_sound_isolating_earphones.html

     

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