More ear tips (and wings) falling off

Comments

3 comments

  • respa

    Hi sharris129,

     

    I'm sorry to hear your experience with the ear tips with the Jaybird headset. I can assure you that this is not the expected behavior and performance from the product.

     

    Here are suggestions that can help with your concern.

     

    • If you prefer the Silicone ear tips, make sure that the earbuds and tips are clean and dry before and after using it. The ear bud stems and inside of the ear tips can be slippery if it gets in contact with too much sweat.

     

    • We recommend the foam ear tips for workouts and if you are sweating to much. We suggest squishing them down for 10 seconds, insert in ear and then hold in place for another 10 seconds till the foam expands and creates a seal.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • JG5

    I've had this problem for months. Customer service is extremely unhelpful with this issue. It's been written about all over the place.

    Customer service is just dismissive and rude.

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  • sharris129

    I have seen that sentence "this is not the expected behavior and performance from the product" in response to someone else's question on here. I tried to look for it, but am not finding it again. I understand that this issue is not what the manufacturer or the designer intended, but it is precisely what is happening, and it is happening to many people. Giving the same advice over and over to your customers is not solving the problem. I know you, in customer service, are not responsible for how the product is made, but I would like to hear about some permanent solutions or, at the very least, be able to find replacements more easily since the issue is not due to the way I am using the product but due to a problem with the device itself.

     

    This problem is true of the silicone and of the foam tips. I was using the small size on both types of tips, as well as the small wing (I'm forgetting the official name for this piece). They have all fallen off of my earbuds when I was not using them, causing me to lose all three pieces. As a result, I need replacements. My frustration is compounded by the fact that it seems as though the replacements are only sold in full packs, including all sizes. I only want the size small. Small silicone, small foam, and small "wings." That is why I added in my edited question: "Where can I find a pack of the same size."

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