Left ear broke



  • respa

    Hi Callum,


    I'm sorry to hear that the left side of your Jaybird Freedom stopped working. I can assure that this is not the behavior and performance expected from the product.


    Here are some tips we strongly recommend that can help with your concern


    - Perform a factory reset


    1. Turn headphones off.

    2. Put headphones into Pairing mode by holding the middle button for 6-8 seconds until it says "Searching for your Music Device" and the headphones to flash red and green.

    3. Once in Pairing Mode, push the middle button twice and wait for the lights to flash red and turn off. 

    4. Delete or "Forget" the headset profile from the Bluetooth list of the mobile device. 

    5. Put headphones back into pairing mode and connect them to your device. 

    6. Test the headset afterwards.


    • Clean Speakers for debris


    Feel free to post back in the event that you need further assistance.


    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592


    Best Regards,


    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

  • Tommy541
    Seems like a common thing.. I'm on my 3rd pair in less than a year.
  • Splurr

    Thanks for the tip!


    I removed the "debris" from the speakers. It helped! Sound is restored!


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