My Jay Bird Freedom microphone has issues

Comments

3 comments

  • Engelbert

    Hi Anush,

     

    I'm sorry to hear that you are not able to fully use the Jaybird Freedom due to the microphone is not working. I strongly recommend that you try a factory reset and a firmware update that can help resolve the issue.

     

    To perform a factory reset, please follow the steps below.

     

    1. Turn headphones off.

    2. Put headphones into Pairing mode by holding the middle button for 6-8 seconds until it says "Searching for your Music Device" and the headphones to flash red and green.

    3. Once in Pairing Mode, push the middle button twice and wait for the lights to flash red and turn off. 

    4. Delete or "Forget" the headset profile from the Bluetooth list of the mobile device. 

    5. Put headphones back into pairing mode and connect them to your device. 

    6. Test the headset afterwards.

     

    For the firmware update, you will need to install the Firmware Update Assistant at https://www.jaybirdsport.com/en-us/dfu.html then follow the instructions afterwards.

     

    Hope this helps.

     

    Warm regards,

    Egie

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  • Anush
    Hi Egie, I tried both factory reset and firmware update but the problem still exists, I think the problem is with the part not the software. I didnot expect such issues with jaybird. I am completely un satisfied with my earphones. They are still under 1 year warranty. Please let me know what can be done. Thank you
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  • Engelbert

    Hi Anush,

     

    We can safely say that there's a hardware failure on the product. I suggest that you contact our support team via Chat, Phone or Email for assistance at https://jaybirdsport.com/en-us/support.html#contact. For regions outside US, you can reach them at https://jaybirdsport.com/en-us/int-support.html.

     

    Hope this information helps.

     

    Warm regards,

    Egie

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