My jaybird won't turn on without the charging clip. Unit charger never works.

Comments

24 comments

  • Madi

    Hi JunSik!

     

    I'm sorry to hear about this, I just took your case and sent you an email. Will you please reply to my email and I will be able to get you taken care of asap!

     

    -Madison_Jaybird

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  • NotableOne05
    @Madison Farnsworth Have the same problem
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  • diostos

    please i have the same problem!!!

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  • Madi

    Hi @Tomek Rudnicki!

     

    I just created a case for you and sent you an email with the case #. Please reply to my email and I will be glad to help.

     

    -Madison_Jaybird

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  • Madi

    Hi @Diego Ostos ,

     

    I just created a case for you and sent you an email with your case number. Please reply to my email and I will be glad to help!

     

    -Madison_Jaybird

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  • diostos

    hi @Madison Farnsworth  i replyed your email but havent heard from you yet!!! did i do somethign wrong?

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  • Chalbert
    I have the exact same problem!!
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  • recentbuyer22

    This happened to me as well, is there anything I can do to fix it or should I send it back for a replacement?

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  • Madi

    Hi @Claire Halbert,

     

    I just created a case for you and I sent you an email with the case number. Will you please reply to that email? I'll be glad to help.

     

    -Madison_Jaybird

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  • Madi

    Hi @Eric Schmidt,

     

    Thanks for reaching out! If you've tried charging using different power sources and are still having no luck I would say go ahead and get them replaced. If you can do so through the reseller I will recommend it as the exchange may be a bit faster that way. If you need us to help you with an exchange please let me know!

     

    -Madison_Jaybird

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  • dopeboyfras

    Hi! I am also having the same issue. Re: Freedom only works with charging clip. How can I fix this?

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  • Madi

    Hi @Brian Fraser,

     

    I just created a case for you and I sent you an email. Please reply to my email and I will gladly help out.

     

    -Madison_Jaybird

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  • Zacklacywalters
    I'm having the same problem despite trying reset and different USB ports and chargers
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  • recentbuyer22
    I bought these over Amazon. How should I go about doing an exchange?
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  • bottani

    Hi. I have the same problem. It works only connected with the charging clip. I tried several resets and charging with different sources. I need help. Also bought from amazon.

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  • Gustavo18

    I have the same problem!!

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  • Apisit
    Hi Support. I've exact same problem. It works only connected with the charging clip. Once connected, it has message to remind me to charge the unit. I bought it from Singapore duty free at Changi airport.
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  • MC8

    Hi Support,  I have been chatting via email for about 10 days now.  I have the same issue where my Freedom's are completely non responsive and i can't use them at all.  My case ID is 04645075.  Thanks Mark

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  • Armando5617
    I have the same issue... most of the time they won't turn on without the charging clip and I barely received them on 3/23/17 as a warranty replacement
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  • sa155404

    I have the same issue !! Bought from Dixons Heathrow just over a year ago. Are they covered by your European ( 1999/44/EC2) two year warranty ?? 

     

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  • EA111382
    Also having this issue. Purchased in January 2017. Expected $150 headphones to last more than 6 months.
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  • star314

    Hello, I have exactly the same problem. Battery is full, but the headphones work only when they are connected to the charging clip. As soon as they are removed, the active bluetooth connection is dropped and the Jaybirds act like dead. My pair is less than 10 months old. Any ideas how to fix this problem?

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  • Allieaxelson

    I’m having this same issue I thought I was going crazy!! I got these as a birthday present from a family member about 9 months ago. I’m so confused on what to do..

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  • JBReeves

    I'm having ththe same problem. Earbuds only worked when attached to a power source.

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