My bluebuds stopped charging about a year ago. Last year, I couldn't find 'support' on your website (maybe looking in wrong place) so they've been in drawer awaiting action. I haven't used them enough for them to have worn out. Battery change?

Robbi25

Hi. I have a set of bluebird x. All looked after well and not got wet. I have recently only had sound from the left ear piece. I've tried 're setting but still does not work. Cable is not damaged and source is ok. Any ideas what this might be?

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  • Bruce B.

    Hi Robbi25,

     

    I am sorry to hear that your Bluebuds X stopped charging. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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