My blue bud x's keep shutting off by themselves and they have been plugged in for the past 4 hours, even when plugged in over night still the same problem. I can connect them and 5 minutes later there powering off.
Read that the battery is the problem over time. These are fairly new ear buds!!?
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Hi Bigtasty,
I am sorry to hear that your Bluebuds X keep powering off. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:
- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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