Earphone unstable connection even when phone is placed beside earphone

Comments

3 comments

  • Bruce

    Hi staelen,

     

    I am sorry to hear that you are experiencing a connectivity issue with your Bluebuds X. This is not the quality we're expecting from our product.

     

    Here is a list of steps for the Factory Reset:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Hold both volume buttons down for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • staelen

    Hi, I’ve tried everything I could, but it still doesn’t work, and that is why I have to find support...

    0
    Comment actions Permalink
  • staelen

    Hi, any updates?

    0
    Comment actions Permalink

Please sign in to leave a comment.