Earphone unstable connection even when phone is placed beside earphone



  • Logi_Bruce

    Hi staelen,


    I am sorry to hear that you are experiencing a connectivity issue with your Bluebuds X. This is not the quality we're expecting from our product.


    Here is a list of steps for the Factory Reset:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Hold both volume buttons down for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    You can further isolate the issue by testing using a different device or a device with a different OS.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • staelen

    Hi, I’ve tried everything I could, but it still doesn’t work, and that is why I have to find support...

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  • staelen

    Hi, any updates?

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