My headset will not control my devices. How do restore to normal function?

Comments

4 comments

  • Engelbert

    I'm sorry to hear that the left side of your Jaybird headset will no longer connect/pair and control your devices. Let me help you with your concern.

     

    Please try a factory reset on your Jaybird headset that can help eliminate the issue.

     

    If you have the Bluebuds X or Jaybird X2:

     

    1. Turn headphones off 
    2. Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")
    3. LED will flash red and green 
    4. Hold both volume buttons down 6-8 seconds, this will reset the headphones
    5. LED will flash orange 3 times 
    6. Delete Bluetooth profile from device 
    7. Put headphones back into pairing mode and connect them to your device. 

     

    If you have the Jaybird X3, Jaybird Freedom or Jaybird Freedom 2:

     

    1. Turn the headphones off. 
    2. Put headphones into Pairing mode — hold the middle button for 6-8 seconds until it says, "Searching for your Music Device". The LED will begin to flash red and green. 
    3. Once in Pairing mode, push the middle button twice. The LED will flash red and turn off. 
    4. Delete the Bluetooth profile from your phone or music device. 
    5. Pair your headset to the device again using the middle button.

     

    Also, check if the issue persists, when the headset is paired to a different audio source.

     

    Feel free to reach us back by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

     

    Best Regards,

    Jaybird_Egie

    Jaybird Customer Experience

    #PowerYourPassion

     

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  • malira

    I've tried these several times and they did not work. Now the headset is turning off and on randomly. 7 days ago on a Friday it was working fine. I got up for my run on Saturday and couldn't connect.

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  • malira
    I have tried everything and nothing works. My son has had a pair 8 months longer than I have and his works perfectly. Mario Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone -------- Original message --------From: Jaybird Community Date: 3/8/18 3:12 PM (GMT-06:00) To: malira@att.net Subject: Jaybird_Egie answered you: My headset will not control my devices. How do restore to normal function? @media only screen and (max-device-width: 480px) { html { -webkit-text-size-adjust: 100%; } table.container { width: 100% !important; } .hidden-for-mobile { display: none !important; } .callToAction, .callToAction td, .footer { font-size: 12px !important; } .button .text { font-size: 12px !important; } .defaultIndentation { width: 10 !important; } .text { font-size: 12px !important; } a.button { width: 96 !important; } a.buttonWide { width: 118 !important; } a.buttonAuto { padding-left:1em !important; padding-right:1em !important;} a.button, a.buttonWide, a.buttonAuto { height: 23 !important; line-height: 23px !important; border-radius: 4px !important; -webkit-border-radius: 4px !important; -moz-border-radius: 4px !important; } td.buttonWrapper { width: 98 !important; height: 23 !important; } img { display: inline !important; } .circle { border-radius: 50%; clip-path: circle(50px at center); } .square { border-radius: 10%; clip-path: circle(10px at center); } } @media only screen and (min-device-width: 600px) { table.container { width: 600px !important; } } @media screen { @font-face { font-family: 'Salesforce Sans'; font-style: normal; src: local('Salesforce Sans'), local('SalesforceSans'), url(https://support.jaybirdsport.com/fonts/SalesforceSans/SalesforceSans-Regular.woff) format('woff'); } } a, a:visited { color: #015BA7; text-decoration:none; } img { display: block; } .preheader { display: none !important; } table { border-collapse: collapse; mso-table-lspace: 0px; mso-table-rspace: 0px; } I'm sorry to hear that the left side of your Jaybird headset will no longer connect/pair and control your devices. Let me help you with your concern.   Please try a factory reset on your Jaybird headset that can help eliminate the issue.   If you have the Bluebuds X or Jaybird X2:   - Turn headphones off  - Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device") - LED will flash red and green  - Hold both volume buttons down 6-8 seconds, this will reset the headphones - LED will flash orange 3 times  - Delete Bluetooth profile from device  - Put headphones back into pairing mode and connect them to your device.    If you have the Jaybird X3, Jaybird Freedom or Jaybird Freedom 2:   - Turn the headphones off.  - Put headphones into Pairing mode — hold the middle button for 6-8 seconds until it says, "Searching for your Music Device". The LED will begin to flash red and green.  - Once in Pairing mode, push the middle button twice. The LED will flash red and turn off.  - Delete the Bluetooth profile from your phone or music device.  - Pair your headset to the device again using the middle button.   Also, check if the issue persists, when the headset is paired to a different audio source.   Feel free to reach us back by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html     Best Regards, Jaybird_Egie Jaybird Customer Experience #PowerYourPassion                 Jaybird_Egie (TeleTech)     I'm sorry to hear that the left side of your Jaybird headset will no longer connect/pair and control your devices. Let me help you with your concern. Please try a factory reset on your Jaybird headset that can help eliminate the issue. If you have the Bluebuds X or Jaybird X2: Turn headphones off Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")LED will flash red and green Hold both volume buttons down 6-8 seconds, this will reset the headphonesLED will flash orange 3 times Delete Bluetooth profile from device Put headphones back into pairing mode and connect them to your device.  If you have the Jaybird X3, Jaybird Freedom or Jaybird Freedom 2: Turn the headphones off. Put headphones into Pairing mode — hold the middle button for 6-8 seconds until it says, "Searching for your Music Device". The LED will begin to flash red and green. Once in Pairing mode, push the middle button twice. The LED will flash red and turn off. Delete the Bluetooth profile from your phone or music device. Pair your headset to the device again using the middle button. Also, check if the issue persists, when the headset is paired to a different audio source. Feel free to reach us back by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html  Best Regards,Jaybird_EgieJaybird Customer Experience#PowerYourPassion    View/Answer   or reply to this email               Original post         malira asked a question.   Edited Tuesday, March 6, 2018 3:29 PM   My headset will not control my devices. How do restore to normal function? My headset will not "find" any device. I must use my device to connect to the headset. If I turn the device's bluetooth at the right time it will connect and I can listen to the device. But I cannot control the device with the headset. If I push the control button it turns the headset off. If I turn on the headset it states "Searching for Device" if does not find a device it turns off rather quickly.                   Jaybird_Egie (TeleTech)   I'm sorry to hear that the left side of your Jaybird headset will no longer connect/pair and control your devices. Let me help you with your concern. Please try a factory reset on your Jaybird headset that can help eliminate the issue. If you have the Bluebuds X or Jaybird X2: Turn headphones off Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")LED will flash red and green Hold both volume buttons down 6-8 seconds, this will reset the headphonesLED will flash orange 3 times Delete Bluetooth profile from device Put headphones back into pairing mode and connect them to your device.  If you have the Jaybird X3, Jaybird Freedom or Jaybird Freedom 2: Turn the headphones off. Put headphones into Pairing mode — hold the middle button for 6-8 seconds until it says, "Searching for your Music Device". The LED will begin to flash red and green. Once in Pairing mode, push the middle button twice. The LED will flash red and turn off. Delete the Bluetooth profile from your phone or music device. Pair your headset to the device again using the middle button. Also, check if the issue persists, when the headset is paired to a different audio source. Feel free to reach us back by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html  Best Regards,Jaybird_EgieJaybird Customer Experience#PowerYourPassion    Thursday, March 8, 2018 9:12 PM                 You're receiving emails when someone "Comments on my posts."   To change or turn off Jaybird Community email, log in as malira@att.net.   Are notifications about this post getting annoying? Reply to this email with the word " mute ".   http://www.jaybirdsport.com/        
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  • malira
    I have tried everything and nothing works. My son has had a pair 8 months longer than I have and his works perfectly. Do you have any other suggestions? My daughter wants to buy some but if they can possibly work for only just over a year, it's hard to pay $100 Mario
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