Jaybird App can't connect to Jaybird Run even bluetooth is match on Iphone

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amoszachariah

• November 09, 2018 08:48

I bought my Jaybird Run from JBhifi about a week ago. I haven’t used it outside, since I was only testing the sound quality and try to fix the random disconnection.

after testing for a week with distance of maximum of ear to my hand. I think I had enough. The left bud disconnection is really getting annoying, and trying to turning it off and re-connecting whole this seems not working as well.

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  Logi_Bruce

  • November 09, 2018 20:55

  Hello amoszachariah,

   

  I am sorry to hear that you cannot connect your Jaybird Run to the Jaybird App. This is not the quality we're expecting from our product.

   

  I've sent you an email with details on how we will proceed with this one.

   

  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

   

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  amoszachariah

  • November 10, 2018 01:22

  The troubleshoot works thanks for the team support!

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  suck

  • November 11, 2018 12:14

  Jaybird. stop wasting our time with your garbage software.Just answer the question.

  and issue a software not programmed by Forrest Gump.

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  Stanedy

  • November 11, 2018 13:31

  Yes. Pls correct this problem as soon as problem.

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  Stanedy

  • November 11, 2018 13:34

  Please correct this and don’t make me disappointed about Jaybird brand ?Hurry up please🙏🙏

  ?

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  Logi_Bruce

  • November 12, 2018 17:20

  Hello amoszachariah,

   

  Thanks for your feedback.

   

  Glad it worked. Way to start the week!

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Logi_Bruce

  • November 12, 2018 17:22

  Hi Stanedy and suck,

   

  Here are the steps I shared:

   

  1. Forget/ Remove Jaybird RUN in the Bluetooth settings of your phone.

  2. With the Right bud turned off, press and hold the right button to enter pairing mode. The audio prompt will say “Go to Bluetooth Settings and select Jaybird RUN”.

  3. While in pairing mode, double press the right button again to perform a reset. You will hear a series of beeps followed by “Power off".

  4. Power on the Right bud again and it will automatically enter pairing mode.

  5. Pair Jaybird RUN via iOS Bluetooth Settings.

  6. Launch the app again and wait for connection.

  7. You should see a “Bluetooth Pairing Request” pop up on screen.

  8. You will need to tap “Pair” on this message and Jaybird RUN should connect to the app successfully.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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