My jaybird run left earbud is not getting charged and the case is not showing me any light on the lft side of case

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  • Bruce

    Hello Mbip,

     

    I am sorry to know that your Jaybird Run's left ear bud is not charging. This is not the quality we're expecting from our product.

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. Kindly advise if this solution is helpful.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Mbip

    Thankyou so much for your prompt rely and help.It has started charging now and my problem has got resolved?

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