Jaybird, are you listening?

Answered

Alanstar

• February 22, 2018 01:31

it is a terrible experience on both the product and on this community...

 

https://support.jaybirdsport.com/s/question/0D55A00007CHZ02/after-firmware-updating-noise-at-high-frequencies?s1oid=00Di0000000j2Ck&OpenCommentForEdit=1&s1nid=0DB3100000001Fg&emkind=chatterCommentNotification&s1uid=0055A000009BHSG&emtm=1519228575993&fromEmail=1&s1ext=0

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  VictorSam

  • March 02, 2018 17:09

  I think they are going out of business. They don't reply to support email/tickets any more.

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  respa

  • March 02, 2018 21:56

  Hi Alanstar,

   

  Thank you for posting here in the community and apologies for my late response. Sound quality is a key focus in our product development process. We use high quality components and standards to ensure optimal audio performance. Jaybird RUN uses the recommended Bluetooth Standard parameters to encode and decode audio played by the source device. The quality of the audio is dependent on the source device (type of phone, tablet) as well as the audio source quality (e.g. streaming quality on Spotify or other services).

   

  Feel free to reach us back by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Best Regards,

  Jaybird_Axel

  Jaybird Customer Experience

  #PowerYourPassion

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  Alanstar

  • March 03, 2018 02:37

  Hi Jaybird customer experience team, Thanks for you reply. So seems many customers make mistake on using the product. Could you confirm if Jaybird Run with firmware 1.1 can have good playback quality on I-phone as same as other Jaybird products?

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