• VictorSam

    I think they are going out of business. They don't reply to support email/tickets any more.

  • respa

    Hi Alanstar,


    Thank you for posting here in the community and apologies for my late response. Sound quality is a key focus in our product development process. We use high quality components and standards to ensure optimal audio performance. Jaybird RUN uses the recommended Bluetooth Standard parameters to encode and decode audio played by the source device. The quality of the audio is dependent on the source device (type of phone, tablet) as well as the audio source quality (e.g. streaming quality on Spotify or other services).


    Feel free to reach us back by replying to this post or contacting our other support channels at


    Best Regards,


    Jaybird Customer Experience


  • Alanstar
    Hi Jaybird customer experience team, Thanks for you reply. So seems many customers make mistake on using the product. Could you confirm if Jaybird Run with firmware 1.1 can have good playback quality on I-phone as same as other Jaybird products?

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