My jay X3 will no longer connect to my phone.

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Smitty567

• March 24, 2019 16:31

I have tried everything I can think of. But it turns on and then just searches for my phone. I tried hard reseting my phone. Wait a couple hours. Nothing. Any ideas!

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  Bruce

  • March 28, 2019 19:32

  Hi Smitty567,

   

  I am sorry to hear that your Jaybird X3's will no longer connect to your phone. This is not the quality we're expecting from our product.

   

  Here is a list of steps for the Factory Reset:

   

  1.Make sure your buds are powered off.

  2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

  3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

   

  You can further isolate the issue by testing using a different device or a device with a different OS. You should also delete the X3's Bluetooth profile prior to re-pairing.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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