My X3 wont turn on even though it shows fully charged.

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8 comments

  • Logi_Bruce

    Hi Missemmacc,

     

    I am sorry to hear that your Jaybird X3 won't turn on. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Missemmmacc
    I have already tried those troubleshooting options as per it being the same generic cut and paste reply to the exact same issue that multiple other consumers are having with your product with out success. Being that it seems to be a common fault. Has there been no recall or update made to prevent people from purchasing a faulty product through retail outlets or correct this fault?
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  • Orgil007

    Mine is doing the same thing. Shows green when plugged in and won't turn on. Tried the reset thing multiple times, nothing happened.

     

    It appears to be a common fault in the product, which calls for an action on the company's account. I would like mine replaced, but i am not optimistic that they will agree to do it.

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  • Newer Viewer

    I have the same problem. Green light when on charge, won't turn on, none of the suggested measures have any effect. If this is a common fault and it's not addressed then it's the last time I'd consider purchasing jaybirds. Time for you to take some positive action Jaybird if you're listening.

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  • Newer Viewer

    Oh and just to point out that the cut and paste responses are insulting. It's this really how you want to be treating your customers??

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  • Missemmmacc

    Ive also contacted the head office of the store purchased them from to enquire if they have been informed by jaybird of this seemingly common fault in their product to issue a recall or repair?. Alternatively the ACC might be interested here to know there is a company actively selling faulty goods through retail outlets here

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  • tbonefive0

    I too am having the same issue, and same "lack" of actual response from Jaybird. Alot of money for something that wont last more than a year. Buyer beware.

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  • Damn

    Same problem here...guess I only get one year use out of these?

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