Connectivity Issues.

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7 comments

  • respa

    Hi Martin F,

     

    Thank you for posting here in support community. Let me check the support ticket that you mentioned and I will make sure that you will receive a feedback as soon as possible.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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  • Martin F
    Axel, Your support have asked me to; “To speed up the replacement process of your headset, we've created an alternative method. You'll need to provide 2 photos of the headset (before and after) along with your full name and case # on a piece of paper. Please carefully follow the instructions below to avoid any delays: 1. Take a photo of the headset next to a piece of paper with your full name and case #. 2. Cut the cord between the earbuds into two pieces and take a second photo alongside the same piece of paper with your name and case #. *Please do not dispose of the headset as we may request additional images if necessary and/or request for the product back. 3. Reply to this email and attach both photos with your response.” Did this and this response “Unfortunately the pictures do not obtain the handwritten case number. Please provide us the same pictures with handwritten case number. ” No mention of handwritten anything in original, please advise why this is needed as I’m very frustrated with your customer service.
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  • respa

    Hi Martin F,

     

    Thanks for your reply. Seems one of our Jaybird Representative update you via email. Kindly check their update and let me know if you still need further assistance

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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  • Martin F
    Okay thanks I hope they respond positively. Question 23rd November from support “when you provide us prove of destruction pictures your order will be approved and you will obtain the replacement within five working days.” 28th November from support “We have forwarded your request for further internal review, Please be aware this can take up to two business days. We will keep you informed on any further updates or delays in regards to your request.” Is this standard procedure? I’ve 3 other instances of similar frustrations within the same email chain??
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  • respa

    Hi Martin F,

     

    We do apologize for the confusion. We will get it cleared up with the agent. The process should be straight forward.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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  • Martin F
    Hi, I can confirm I’ve received my replacement Buds and they are functioning okay at moment. I’m still bitterly disappointed that this process has taken over a month and included numerous emails and photos.
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  • evmcanlas

    Hello I am having connectivity Issues with my X3's when they are connected to my phone. The audio skips in these situations: 

    1. When I jog while my phone is strapped to may arm. 

    2. When I place the phone on a level surface

    3. When my phone is in my back pack 

    4. When my phone is in my pocket (pants or jacket)

    The phone is not the issue, as other blue tooth devices work and my phones are all brand new. 

    I would like to return this product, even it is for store credit. I am very dissatisfied with them. 

     

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