Anyone else have issues with signal cutting out when in your pocket?

Answered

Comments

57 comments

  • RL128479

    I have exactly the same problem. Finding it very fustrating while running . I get the cut outs while paired with my phone or using bluetooth music on the tomtom sports watch.

    0
    Comment actions Permalink
  • MM021423

    Is this a bug in the headphones? My phone can connect to my car and it will play music while my phone is in the house clear as day. but the second I connect to the X3's and cover my phone with a single layer of 95% polyester everything goes out the window.

    0
    Comment actions Permalink
  • pg249828

    I have the same problem. It seems to have a very weak blue tooth signal because I have tried it on several different devices, ipod, phone, ipad all the same. It will be pick up the signal from across the room but the second you put a thin barrier btw the headphones and the receiver, everything drops out. Not good...

    0
    Comment actions Permalink
  • Rpw21
    Me too! I had Jabra sports for years and I could literally walk 20ft away and no cutting out. These POS however constantly cut out with my phone less than TWO feet away and forget about putting your phone in your pocket. Just terrible and I really regret spending the money on these poorly designed headphones. Never Again!
    0
    Comment actions Permalink
  • FlexM

    copied on my previous post...Jaybird, this is annoying.

     

    I also have this problem and this is the reason why i'm here. I got my X3 2 weeks ago and since i saw great reviews online, i am very excited to use it during my workout. I experienced this terrible issue as well. When i put my phone on my right hand pocket, the signal is very unstable and i got intermittent sound on my X3. I don't have issues like this when i was using the JBL Reflect Mini BT. I thought the connectivity issues resolved due to the new bluetooth technology put on this headset. It is very annoying and unsatisfied of the product. I don't have connection issue though, if the phone is on my armband.

    0
    Comment actions Permalink
  • RL128479

    I've now given up and will be getting a refund. It doesn't seem to be getting resolved which is a shame because the sound quality is amazing when it isn't cutting out.

     

    0
    Comment actions Permalink
  • bigbadbuds

    The reception is very poor with these. I tried two brand new pairs. I haven't worked out with my phone bounching around, but they have problems at work where we have a lot of wireless noise from our hardware.

     

    Someone mentioned that bluetooth is suppose to do some kind of switching to keep the signal stable. I don't know anything about it, but makes me wonder what is missing on these buds compared to the X2s that has resulted in this problem.

     

    Since the only point of the product is to receive audio, it fails to do this basic function well.

     

    The sad part is that I'm keeping these because they perform better than what's out there and for all it's flaws it can dynamically switch between my laptop and phone which is very useful at work.

     

    I think they're probably scrambling to decide what to do over at Jaybird or whover owns the company now.

    0
    Comment actions Permalink
  • RockD

    Yep, mine wouldn't work from 3 foot away on the steps because my leg was in the way and also won't work if i put the phone against and behind my back (I realise that's an oxymoron)

     

    Some pocket dropout as well.

     

    BT is a janky connection typically, you will get the odd blip but I have a £15 Jumbl collar transmitter that has survived everything from busy airports, subways and inner cities and came off 99% unscathed.

     

    I really liked these X3's but it's clear they didn't have high enuff QC or have used and implemented a poor chipset - no one from the company will come forward of course and admit this but it's a fair conclusion based on the evidence from myself and others.

    0
    Comment actions Permalink
  • Rpw21

    Has anyone heard back from Jaybird Support regarding this issue? I sent them an email last week and nothing but crickets so far, which is even more irritating. I am holding out hope that there's some suggested fix I can try, because other than that spotty connection they've been working pretty good on my long runs.

    0
    Comment actions Permalink
  • FlexM

    I agree on above post. Other than connection issue, this earbud is amazing. What irritates me so much is seeing post of the well-known sites telling that this earbuds is the best for work-out. I even post comments on Youtube about the review of the product. I couldn't explain my disappointment and i do not know what's gonna happen since Jaybird ping me on facebook. Hopefully, they could fix this bug and replace our earbuds.

    0
    Comment actions Permalink
  • bigbadbuds

    I'm curious you guys using apple or android products?

    0
    Comment actions Permalink
  • FlexM

    i'm using ios and Android devices. Both have the same issue. :(

    0
    Comment actions Permalink
  • Rpw21

    @bigbadbuds I am using Android.

    0
    Comment actions Permalink
  • mallama

    I have an android and and iphone with the same problem. Nothing seems to work nor have i gotten a response from jaybird.

    0
    Comment actions Permalink
  • bigbadbuds

    I noticed that when the X3 connects to both my laptop and my phone, it is more susceptible to cut-outs. Because it connects to both devices at once. So when I wander out of range of my laptop I start getting "reconnect" messages and other types of cut outs.

     

     

    0
    Comment actions Permalink
  • Eddie Lindley

    I just purchased this things for the express purpose of using them while on my Mountain bike. They are less than 2 ft away from my phone in my jersey pocket and constantly cut out. They are the biggest waste of 100.00 I have seen.. They falsely represent their ability to work outdoors on a bike. Total shit and they have no answers.

    0
    Comment actions Permalink
  • RL128479

    I should stay out of this conversation now that I’ve returned my X3 and bought pair of Powerbeats 3. While the sound quality isn’t quite as good as the X3, the connectivity is amazing . I can leave my phone downstairs then go upstairs to the other side the house and still get a good signal. If Jaybird ever sort out this issue I will consider returning to them because of the great sound when they do work.

    0
    Comment actions Permalink
  • bigbadbuds

    Eddie, I would return them or just sell them on ebay. If you bought on amazon then they would take it back. It's safe to say they are not defective.

     

    0
    Comment actions Permalink
  • mdomke63
    I have the same problem. Bought these for running, but can't put them in my pocket because they continue to cut out. Love the sound but can't deal with this connectivity issue. I recommend to everyone that they should avoid these headphones at all cost. It's a real drag to buy something that does not work as it should.
    0
    Comment actions Permalink
  • Tomickescape

    Tl;dr = Let receiver/remote hang, don't strap it to your neck.

     

    I think I found the solution, at least for me.

    It seems to be a design flaw though.

     

    I noticed in the first day or two that I had no problems, but then I shortened the wire (the two plastic thingy's).

     

    This causes the receiver/remote to be 'pressed' against my neck behind my ear.

     

    When I let the receiver/remote hang down my ear everything works fine. It doesn't have any dropouts anymore and it has the same bluetooth distance as my previous bluetooth headset (Backbeat FIT, which has everything on the ears itself).

     

    Please let me know if this also helps for you!

     

    It is a design flaw because you should be able to strap the receiver/remote to your neck.

    0
    Comment actions Permalink
  • RL128479

    You might be on to something . I remember that my problems started aboutthe same time that I shortened the wire. I will have returned my X3 so can't test. I'll be interested to find out if anyone else sovles the problem this way .

    0
    Comment actions Permalink
  • bigbadbuds

    What do you guys mean by shorten the wire? You mean don't leave any slack behind your neck, so the receiver ends up pressing against your neck?

     

    I use that clip to my shirt to keep it from moving.

    0
    Comment actions Permalink
  • mdomke63
    I attempted a run yesterday and did not secure the wire tight around my neck as "tomickescape" suggested and here is what I discovered: Initially the connection was terrible. Know matter where I had my iPod they would never stay connected. I tried everything excepted standing on my head. After a few minutes of frustration, I literally could not tell you the song that was playing it was so bad, that I turned off the headset. Then turned it back on. This time the connection was good. It stayed connected for the most part of my 1.5 hour run. So not sure if turning it off and on was the reason or allowing the wire to freely hang down was the reason. But it was much better. I'm beginning to wonder if I have a bad unit, a lemon. Surely everyone can't be having this problem. Regardless, at this point, I'm not satisfied and would not recommend anyone to buy these. And I'll never purchase from them again to see if maybe I just got a bad pair. They should be warranted or refunded.
    0
    Comment actions Permalink
  • Dan0705

    I have the same issue. Everything seems to be good when I am holding the phone in my hand, but as soon as I put it in my pocket, the connection issues basically make it unusable. It is weird but it also seems to only happen when I go outside. Inside, the problem exists but much much less.

    I wear them the athletic way, so over the ear, if that makes a difference. But, my last pair of Jaybirds (bluebuds I believe) worked amazingly well anywhere within 10 meters.

    0
    Comment actions Permalink
  • FrankForgione1893

    Same problem. Terrible connectivity. Nothing helps.

    0
    Comment actions Permalink
  • rxcrider
    I've been having the same issue from day 1 with my iPhone 6s in a back pocket, but great reception if the phone isn't close to me, such as sitting in the garage while I do yard work. Apparently water in our bodies can obstruct the Bluetooth signal. I've gotten good reception by using the X3 in the under ear casual fit and putting my phone in the right front pocket or in a running buddy pouch in the same location. I have yet to go back to the over ear sport fit with my phone in the running buddy pouch at the left front to see if that will work.
    0
    Comment actions Permalink
  • FrankForgione1893

    It seems the problem is resolved by wearing the headset under ear rather than sport. Too bad. I liked the sport fit better.

    0
    Comment actions Permalink
  • rxcrider
    I went back to the (over ear) sport fit and had only a handful of cuts in a 2 hour hike with a bit of running. I had the iPhone 6s in the running buddy on the left front of my shorts and most of the cuts were when I bent over to stretch or crouched down. It was fine for normal walking or running. This is a huge improvement over my last try at the sport fit and moving my phone up front with the running buddy seems to have made the difference. I tried putting it in my back pocket to confirm and it started cutting out like mad again.
    0
    Comment actions Permalink
  • mistamista2k

    I use the X3 in sport fit mode while running. Can only keep a decent connection if I'm using my phone armband and it has to be around the bicep closest to the controller. My X2's didn't have this issue but they quit working last month.

     

    Phone calls on both models suck when wearing it in this mode. I can hear the caller but they can barely hear me.

    0
    Comment actions Permalink
  • WesX3
    This is ridiculous, you can't wear the X3s in sport mode or the connectivity is choppy? I never would have guessed that's what was causing the problem for me. I purchased these to run with and to have some discreet headphones while in the office - both of which are accomplished through wearing the X3s in the sports mode configuration. I guess it's time to return them and find a different brand.
    0
    Comment actions Permalink

Please sign in to leave a comment.