I bought Bluebuds X in the first place because it was advertised as sweatproof and warranty against sweat is LIFETIME. They sent me this pair after my first Bluebuds X stopped working within few months. I used my 2nd pair of Bluebuds X for running(few times per week) only and always kept it in the hard casing after my run. I always handled it with care yet the 2nd pair is not working in less than 2 years. It stopped working after a "zzz.." sound when I was running(just like my 1st pair). It is obviously due to sweat which is cover with lifetime warranty. Therefore I do not understand why the support staff told me it is out of warranty. The support staff tried to push the responsibility to the store(Online Apple store) which I bought my Bluebuds X. I told them the Apple store stated that the warranty are to handle directly with the manufacturer, which is Jaybird. I don't understand why I could replace my 1st pair and not my 2nd pair. I waited for 3 weeks for their reply but to no avail. They just stopped contacting me after that. Are they expecting we cannot do anything and will just go away if they stop replying? They should at least give me a reasonable answer instead of just ignoring my email.
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