1. When I accept the phone calls caller can't hear me well. I'm iPhone 6s user.

Answered

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2 comments

  • respa

    Hi Anthony-k,

     

    Thank you for posting here in support community. Please press and hold the Volume + button to go to the next song. With regards to the phone call. Please try to perform a factory reset  that can help with your concern.

    • Factory Reset

     

    1) Turn headphones off 

    2) Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device") 

    3) LED will flash red and green 

    4) Hold both volume buttons down 6-8 seconds, this will reset the headphones 

    5) LED will flash orange 3 times 

    6) Delete Bluetooth profile from device 

    7) Put headphones back into pairing mode and connect them to your device. 

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • Anthony-k
    Thanks for answering! I will charge them today and follow for your instructions. You do the great work!
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