Why have I had no response from Customer Service regarding my faulty Bluebud X?

Comments

5 comments

  • bbrac

    @Alexa Borg I just replied to your case that was created. Please respond to that email for further help. 

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  • Alexa Borg

    Update on my situation - after posting here I got an immediate response from Jaybird Customer Service and a very fast shipment of replacement headphones. Really happy customer now!

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  • bbrac

    @Alexa Borg Awesome, I am glad to see that we turned this around for you. Please let us know if you ever have any future questions that we can answer for you. 

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  • tnhansel
    Hi, I am having the exact same experience! My Jaybird X2 died out of the blue. I have been in contact with a customer experience named Mark, case #05609852. I provided them with the necessary pictures of my broke down X2 and told it'll be replaced with a pair of freedom. I asked if it can be replaced with the X3 due to Freedom shirt battery life and they said no. Ok, the problems comes in when it takes forever for them to reply my email and I am really dissapointed with Jaybird customer service. I wish I never bought this brand.
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  • FindingCMO

    @Hansel Tan? Any update on your case? Did you receive your new headset yet?

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