Hello, I'm having a very serious issue with my brand new Freedom headphones. The voice prompts are extremely loud and I cannot turn them down. How do I turn the voice prompts down/off? I cannot use these brand new headphones in this state and will end up returning them and giving them an extremely critical review for being unusable if this cannot be fixed.
There's another thread stating this exact same issue from months ago, so I have a feeling I am out of luck. But I'll give this a chance if you have any solution for me. Thank you.
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