Help! Volume on jaybird freedom is too loud

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24 comments

  • Madi

    Hi there!

     

    Will you please try resetting your Freedoms to help with the volume adjustment? To reset:

     

    -Power the buds off and delete them from your device(s)

     

    -Next power them on and hold the power button until you see the LED flashing red/green

     

    -Now double tap the power button and the buds will shut off

     

    You will need to pair your Freedoms with your device(s) and give the volume a try, please let us know how it goes!

     

    -Madison_Jaybird

     

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  • sevelsted

    Same here. Rendering me with effectively only 2-3 sound levels :-(

     

    Have tried the above described procedure. Didn't help.

     

    Problem exists on both iPhone 7 and Nexus 6P. The problem is not present on PC, as it have a lot more levels to distribute the volume increase among.

     

    Here's a description of my observations on the two mobile devices.

     

    Volume seems to have 15 levels on both devices (BTW - going to level 1 and 0 makes a VERY LOUD BEEEEEP to indicate that the volume is off. Please decrease this too). 

    Levels 1-4 jumps very increasingly in strength. And from levels 4/5 the sound is perceived to me, as very loud, only to be used for a shorter time period. Although the increase in levels are relatively small and gives a "natural" increase in sound. 

     

    Level 1 = barely any sound

    Level 2 = low but clear sound, easy to hear the song.

    Level 3 = seems to be double of level 2, ok sound level.

    Level 4 = seems to be double of level 3, loud - too loud for longer time (cant hear level 1 after a couple of minutes on level 4).

    Level 5 - 13 = slight increase from level to level.

    Level > 13 = ouch!

     

    Hope this all makes sense, and that you can do something to fix it very soon. Its killing the freedom experience to only have 2-3 usable sound levels on this relatively expensive headsets.

     

     

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  • toolsofpwnage
    @Thomas Sevelsted Sorry to hear you are having the same problem as me. Hopefully Jaybird can investigate this and have a fix soon now that we know it's a problem in both iOS and Android. I agree, the prompts for the battery percentage and the beep from the earphones are way too loud.
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  • rich7791

    Same problem here as well. I find that the volume adjustment is non-linear with a big jump in volume between levels 3 and 4. Anything over level 4 is too loud to be comfortable. A factory reset of the earbuds didn't fix the issue.

     

    I get the same behavior with the Freedoms paired to the following devices: iPhone SE (iOS 10.2), iPad mini (iOS 10.2), iPhone 4 (iOS 7.1.2) and MacBook Pro (macOS 10.12.2). I own a pair of Jaybird Bluebuds X and the volume adjustment works perfectly when paired with the same devices (i.e. the volume adjustment is linear and a lot more of the volume levels are comfortable to use).

     

    From reading some of the other discussions on this forum, I believe that Jaybird are working on an update for these earbuds. Could someone from Jaybird let us know if the update will address the volume issue described in this thread, please?

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  • Tom M
    Same problem here on my new jaybird freedom - level 2 is too soft and level 3 is too loud. So I'm not sure if I keep the freedom, any feedback from jaybird ??
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  • sevelsted

    I havent heard from Jaybird. Have decided to return my freedoms. Couldn't use them the way they functioned with only about 3 effective levels of volume.

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  • toolsofpwnage

    Well, it's been 3 month since my original post and I am still having the same issue. Judging by some of the other posts, this is not just a problem for the freedoms but also other Jaybird headphones. Can Jaybird please look into this. Even if a simple update that separates the ios/android volume control from the headphone's should fix the problem.

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  • OKN

    A way to work around it that worked for me that helps, it's not perfect, for the volume while playing music (but not for the "information" volume, this is still to high):

    Reduce all the levels in the equalizer.

    Download the mysound app. Choose an equalizer you like. Click and hold on the green line (not one of the circles), and drag it all the way down. This reduces all levels. It will change the equaliser a bit, but you can adjust this as you please, and the volume will not be as high as before.

     

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  • gooner_47

    Hey guys, I had this problem with the Jaybird Freedom and managed to fix it with a firmware update. The volume is now completely normal and no longer has the abrupt jump in volume between notch 3 and 4. It is now progressive across the whole of the volume range.

     

    Hope this helps you as it helped me!

     

    *****************************************

    NOTES BEFORE YOU START - I was not able to do this with the short USB cable that you use to charge the headphones. Apparently this does not have "data capabilities". I had to use a third party USB cable I found lying around. When you try it with the short charging cable, nothing happens when you connect the headphones, the firmware update just does not start.

     

    - Plug the USB cable into the computer and into the charging dock first. Then, attach the inline remote of the headphones into the charging dock in the manner they describe (essentially, you just need to be pressing the power button in as you snap the remote into place).

    *****************************************

     

    You can update the firmware of your Jaybird Freedom in two ways. Using the Windows operating system or the MAC operating system. Here's how:

     

    Windows

    IMPORTANT: Make sure the customer is using a micro USB cable with data capabilities before attempting to update their buds.

    1. Download and Install the Jaybird Freedom Firmware Update Assistant:
      1. Download the file here: www.jaybirdsport.com/dfu/
      2. Run the Jaybird Freedom Firmware Update Assistant file.
      3. Accept any changes the Jaybird Freedom Firmware Update Assistant required by the installer.
      4. Run the Jaybird Freedom Firmware Update Assistant from the Start Menu or Desktop.TIP: If the customer can’t find the utility, they can search for it from the Windows Start Menu by typing in “Jaybird”. 
    2. Put the Freedom buds in DFU (Device Firmware Update) mode.
    3. Make sure the buds are turned off, then follow the steps on the screen (shown):TIPS: 

    ?

    1. Click Next to start the update.
    2. Click Finish to close the utility.
    3. After the update, the buds turn off automatically and will be in pairing mode when turned back on. The customer will need to complete the pairing process as if the buds are new.

     

    Possible Errors:

    Freedom Earbuds Do Not Power On After The Update

    • Disconnect the earbuds inline remote from the charging clip, this may have already happened if the customer tried to turn off the buds.
    • Reconnect the earbuds inline remote to the charging clip. The LED should light up after a few seconds.
    • Disconnect the earbuds from the charging clip again and turn on/put into pairing mode by pressing the middle button for 4 seconds.

     

    Updater Error

    • If the user disconnects the buds while the update is in progress, the update will freeze/stop and the user will need to start again.
    • Have the user close the Update Assistant and select Yes when asked if they want to abort.
    • Restart the Update Assistant Software.
    • Complete the update as instructed from the beginning.    

    This should not have any negative impact on the buds or the update outcome.

     

    Mac

    IMPORTANT: ? Make sure the customer is using a micro USB cable with data capabilities before attempting to update their buds. 

    1. Download and Install the Jaybird Freedom Firmware Update Assistant:
      1. Download the file here: www.jaybirdsport.com/dfu/
      2. If an unknown application notification appears, click ‘Open’. This will appear because the file was not downloaded from the App Store. 
      3. Run the Jaybird Freedom Firmware Update Assistant file.
      4. Accept any changes the Jaybird Freedom Firmware Update Assistant required by the installer
      5. To complete the installation of the Jaybird Freedom Firmware Update Assistant, the customer will need to move the updater app into theApplications folder.
      6. Find the update utility by using the search bar and searching for ‘Jaybird Freedom Firmware Update Assistant’ then open it.
    2. Put the Freedom buds in DFU (device firmware update) mode.

      Make sure the buds are turned off, then follow the steps on the screen (shown):

      TIPS: 
    3. Click Next to start the update.
    4. Click Finish to close the utility.
    5. After the update, the buds will be turned off automatically and will be in pairing mode when turned back on. The customer will need to complete the pairing process as if the buds were new.

     

    Possible Errors:

    Freedom Earbuds Do Not Power On After The Update

    • Disconnect the earbuds inline remote from the charging clip, this may have already happened if the customer tried to turn off the buds.
    • Reconnect the earbuds inline remote to the charging clip. The LED should light up after a few seconds.
    • Disconnect the earbuds from the charging clip again and turn on/put into pairing mode by pressing the middle button for 4 seconds.

     

    Updater Error

    • If the user disconnects the buds while the update is in progress, the update will freeze/stop and the user will need to start again.
    • Have the user close the Update Assistant and select Yes when asked if they want to abort.
    • Restart the Update Assistant Software.
    • Complete the update as instructed from the beginning.
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  • OKN

    gooner_47: Firmware update: That means you went to the store, and got a new one? I live in Norway, and guess I have to wait a bit for the fixed ones to get here...

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  • toolsofpwnage

    @Luke Twomey Thank you so much! This is exactly what I was looking for. The update process was quick and simple. Now I can change the volume with a broader range.

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  • toolsofpwnage

    @Ole Kristian Næss The firmware update can be performed on your own computer. All you need is your pair of freedoms, a micro usb cable and a computer.You don't have to go to the store

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  • OKN

    I see now that I am on the wrong page, I have got the X3's, not freedom... I will see if I can update those the same way.

    Thanks!

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  • gooner_47
    @Bill Wang no worries, glad it worked.
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  • Tom M
    Anyone who can confirm that the firmware upadte works? Thanks
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  • urbanhopper

    Hi! How would you know if the firmware has been upgraded?

     

    Thanks

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  • toolsofpwnage
    @Carlo Cuerpo The process I used didn't necessarily specify the firmware version the headphones were on pre and post update. The volume problems I had before did disappear so I'm assuming that's how you know if the firmware has been upgraded.
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  • urbanhopper

    Updated!!! Though I still have to try it. Thanks!

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  • Ch_Sh

    I updated my Jaybird Freedom and now it has become a piece of brick. I can re-update the firmware successfully but I still can't turn it back on. If you have a pair that works, do not try to update the firmware. 

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  • gooner_47

    Did you try this?

     

    Possible Errors:

    Freedom Earbuds Do Not Power On After The Update

    • Disconnect the earbuds inline remote from the charging clip, this may have already happened if the customer tried to turn off the buds.
    • Reconnect the earbuds inline remote to the charging clip. The LED should light up after a few seconds.
    • Disconnect the earbuds from the charging clip again and turn on/put into pairing mode by pressing the middle button for 4 seconds.

     

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  • Ch_Sh
    Of course I did. Now I am waiting till Monday to contact support. Maybe get a replacement.
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  • gooner_47

    "Of course I did."

     

    Nice attitude to have towards someone just trying to help you out.

     

    Seems like this couldn't have happened to a nicer person.

     

    Good luck with Jaybird.

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  • Ch_Sh
    gonner_47 I didn't know that is offensive. I am sorry if you feel that way. I was just in the middle of frustration.
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  • Piston Legs

    I can confirm this works! I was using a workaround where you make a custom EQ where everything is lowered a bunch. That meant I really couldn't get the sound I wanted. But now I can use whatever EQ I want and don't blast out my ears! Thanks, Jaybird!

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