Hi there My blubuds connect to devices fine but the volume levels I once enjoyed have completely vanished. They are now very faint and unusable - both music and the female assistant. The controls seem to be functioning - I can turn up to full volume on all device screens. They don't sound like they have blown and it seems weird that they would have done so on both ears simultaneously. Have they just worn out? (very dissapointed if so after only 14 months) or is there a software issue regarding ios updates maybe? I have tried factory reset but to no avail. Thanks in advance. Rob
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