Customer Support not responding to requests

Comments

10 comments

  • Madi

    Hi there,

     

    Sorry about the delay, but thank you for reaching out. We've been experiencing a high volume of emails which has caused some unfortunate delays in our responses. Our customer support is available Monday-Friday, we will be sure to make your case a priority and get you taken care of as soon as possible.

    Thanks for your patience, have a great day!

     

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  • Alexa Borg

    I am having the exact same problem - no word from Jaybird for over 2 weeks.

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  • dmfrey

    Alexa, After my original post, they reached out almost immediately and resolved the issue. It did, however, take posting here to get the immediate reply. Multiple emails to customer service went unanswered until my original post. Hopefully, your post will be answered Monday morning when customer service comes back online.

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  • Eric1070

    I have encountered the same difficulties as both of you. The last thing I heard was that my case was being processed, which was nearly 2 months ago. Various  e-mails regarding my initial claim were left unanswered.

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  • dmfrey

    I'm afraid I am gonna have to start this process all over again. I used the replacement twice and it seems to just drain the battery. Every time I go to use it is dead.  It is a Jaybird X2 model.

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  • Moonbang

    Same problem here. took them 3 weeks to say they will send me new earphones. They asked me what color I want and they will send me a return label to send the old headphones back. It's been a month since I've contacted them and they said they would ship me a replacement. I've sent about 7 emails. I'm still waiting for the email with the return label. Even after I get that, they wont ship new earphones they said until the receive my defective ones. Which will probably take them an even more ridiculous amount of time. Last time I needed replacements from them, it was 9 weeks.

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  • Alexa Borg

    Dmfrey, thanks for the information and sorry to hear you are having problems with your new headset. I have been through 4 pairs of Bluebuds X since my original purchase, the longest any one headset has lasted me was 4 months. It is such a shame as I really like the headphones, they fit well, are easy to use and the sound quality is good. The only thing stopping me from going crazy was the excellent customer service from Jaybird - each time they have acted quickly and sent a replacement with no fuss. I have no idea what is going on with the company at the moment, I have heard nothing for a month now after being told they would replace my latest faulty pair of Bluebuds X with Freedoms. I can only assume they are being inundated with warranty claims as sadly their products do not seem to be fit for purpose.

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  • Mikeyboy1903

    Hey Guys, I'm having the same problem. I'll never buy Jaybirds again after waiting ( Still ) for 3 weeks with nothing but lost messages ... Complete and utter shambles since Logitech bought them over. 

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  • Alexa Borg

    @Michael Naylor The trick seems to be to raise your own question here on the forums. I got an immediate response that way and a very fast shipment of replacement headphones. Include your case number if you have one. My guess is they have had some sort of problem and lost track of loads of cases and this helps them pick them back up? Good luck!

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  • iM0hay
    Didn't receive my order of Jaybird x3 because of customs clearance ! Any response from Logitech?!! This's my track number on Amazon Carrier i-parcel Tracking # AGSIPNJ0018494563
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