Jaybird reign customer support hasn't returned my message.

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megancyork

• 07 January 2017 04:11

I need a new reign pod but the guy I spoke with said that if I send in my receipt of purchase I would get a refund of $149 or I could get the x2 headphones because the reign is no longer being made. I already have the headphones so I requested the refund. I sent my receipt in and that I would like a refund instead of headphones. Is there anyway to get this resolved?

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  bbrac

  • 10 January 2017 20:30

  @Megan York I am having an agent complete your case online now. Please keep an eye out for an email from our support team. 

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  Hurdlegrrl

  • 02 February 2017 21:17

  Let us know if this was resolved. I've been waiting almost a month now with no replacement and I get a different story every time I reach out. Good luck!

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  Sameep83

  • 12 February 2017 03:05

  Can someone help me with my jaybird x2 as well. I have been trying to reach out to customer service for past 3 days.

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