My Jaybird freedom isn't charged both by clip and by usb-clip-attached

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  • Engelbert

    Hi BeonJazz,

     

    I'm sorry to hear that your Jaybird Freedom will not charge. I'll be glad to help you with the concern.

     

    Please try a factory reset that can help resolve the issue with the headset.

    1. Firmly but quickly press the power button 8 times and then hold for 5 seconds. Repeat 2 times.

    2. When finished, plug the headset into the charger for 2.5 hours and check the color of the LED status lights.

    3. Power ON the device bu holding the power button for 10 seconds or more.

     

    NOTE: Most of the time if the headset turns RED, it will charge and function normally again. Make sure to fully charge the headset when the light is red.

     

    Also, make sure that the headset is clean and dry before using or charging it.

     

    Warm regards,

    Egie

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