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1 comment

  • Official comment
    Bruce B.

    Hello Charlene,

    Thank you for reaching out. I'll be happy to help you with this one.

    Can you test the buds to see if it pairs to a different device or a device with a different OS? Also, have you tried resetting your buds prior to re-pairing?

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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