Random disconnections

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Tower_of_Fire

• 26 June 2019 18:28

I'm getting random disconnections. What's the best way to troubleshoot?

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  Logi_Bruce

  • 27 June 2019 20:20

  Hi Tower_of_Fire,
  
  I am sorry to hear that your Jaybird Freedom 3 randomly disconnects. This is not the quality we're expecting from our product.
  
  Kindly unpair/forget or delete your device's Bluetooth profile, then re-pair them by following these steps:
  
  1. Keep the headphones and mobile phone in the range of 1 meter when pairing.
  2. Put the headphones into pairing mode by pushing the center button for 8 seconds
  (LED will ash red and blue).
  3. Start the Bluetooth function on mobile phone and search for Bluetooth devices.
  After searched, select “JF3 Freedom” in the Bluetooth device list.
  4. Enter password or PIN No:”0000” on your mobile phone when prompted.
  5. If required, after successful pairing, select “JF3 Freedom” in the Bluetooth device list
  and press “connect”.
  6. After successful connecting, the blue light blinks twice every 4 seconds
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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