Problem turning on and pairing.

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Mark S

• 28 October 2018 15:11

I have a pair of Jaybird 2 that charge but will not turn on or go into the pairing mode. I have tried the reset but still nothing. Is it time for a new pair?

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  Logi_Bruce

  • 29 October 2018 21:43

  Hello Mark S,

   

  I am sorry to hear that your Jaybird X2 does not turn on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

   

  - Computers are the best and safest method, as is anything 1 AMP or less.

  - Try a different power source/charger

  - Car chargers produce a much greater power supply and should be avoided.

  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  - Avoid charging your headphones after exposure to sweat.

  - Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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