How can I get a replacement for free as mine quit working

Follow

Whiskey8

• 08 August 2018 19:42

Have several different devices I have tried connecting my headphones and every looks good for about 20ish seconds before dropping. I did try contact support but as far as I know I never saw a response email.

0

• 

  Logi_Bruce

  • 09 August 2018 22:57

  Hello Whiskey8,

   

  I am sorry to hear that your Freedom Sprint stopped working. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

   

  - Computers are the best and safest method, as is anything 1 AMP or less.

  - Try a different power source/charger

  - Car chargers produce a much greater power supply and should be avoided.

  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  - Avoid charging your headphones after exposure to sweat.

  - Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

  0

  Comment actions Permalink

Please sign in to leave a comment.