Almost dead jaybird freedom sprint

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Kuzevv

• 29 May 2018 12:15

Hi, i have jaybird freedom sprint. Soon i notice that the earbuds not charging, so i start searching for the problem in youtube but i dont find anything. So i am writing here. When i plug them 5-10 seconds there is red flipping light and then nothing, after several try the red light go constantly. But the problem is that even i wait 8-12 hours and more, they are not charged. When i unplug the earbuds and try to turn on them, they dont indicate that they are alive. No lights, no messages like "searching for your device"... Nothing. How i should proceed?

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  Logi_Bruce

  • 29 May 2018 18:58

  Hello Kuzevv,

   

  I am sorry to hear that your Jaybird Freedom Sprint stopped charging. This is not the behavior or performance that we expect from our product.

   

  Please expect an email from us and provide you details on how we will proceed.

   

  Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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