What are my options when it no longer takes a charge.

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Kerbdog

• 27 March 2018 01:48

Hi. My Freedom Sprint // Standard no longer holds a charge. It does not light when conneected. I can find no info on your site for the specific model name. Could the battery be dead? Is there a way to reset?

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  Logi_Bruce

  • 27 March 2018 23:03

  Hello Kerbdog,

   

  I am sorry to hear that your Jaybird Freedom Sprint will no longer hold a charge. I can assure that this is not the behavior and performance expected from the product. Please try the suggestions below that can help to resolve the issue of your headset.

   

  • Computers are the best and safest method, as is anything 1 AMP or less.

  • Car chargers produce a much greater power supply and should be avoided.

  • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

  • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  • Avoid charging your headphones after exposure to sweat.

  • Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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