Freedom Sprints have stopped charging!

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John36

• 22 January 2018 20:43

I have sent 3 seperate emails to Jaybird support with no response back. I have looked on this forum to see that many people have this same issue. I have tried the headset reset and that did not fix the problem. When plugged in I get a red charging light for a brief moment and then it disappears.

 

Can anything be done about this? can someone please respond?

 

Thank you.

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  respa

  • 24 January 2018 20:50

  Hi John36,

   

  Thank you for posting here in the support community. I am sorry to hear that you're not receiving any response with the one of our Jaybird Support representatives. No worries, Let me check your account here on my end and I'll make sure that your case will be taken care of.

   

  Feel free to post back in the event that you need further assistance.

   

  You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

   

  Best Regards,

  Jaybird_Axel

  Jaybird Customer Experience

  #PowerYourPassion

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  John36

  • 25 January 2018 09:42

  Thank you for responding, I am currently being dealt with by a representative now.

   

  I appreciate you following it up for me though 🙂

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