I've had my freedom sprint earbuds for a couple of years and the left earbud just stopped working. Is this something that I can get fixed or replaced?

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  • respa

    Hi JS497091,

     

    I am sorry to hear that the Jaybird Freedom Sprint stopped producing sound on the Left Channel. I'll be glad to help you out with your concern.

     

    Please try a factory reset that can help you resolve the issue with the headset.

     

    1. Turn OFF the headset and plug it to a power source.

    2. Hold the power and volume up buttons at the same time for 8 seconds.

    3. Once the headset turns ON, unplug it from the power and source, turn it OFF by holding down the power button for 8 seconds then charge it normally for 2.5 hours.

     

    If this troubleshooting steps does not resolved the issue. I highly suggest to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://jaybirdsport.com/en-roeu/support.html

     

    Best Regards,

    Jaybird_Axel

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