I loved them but today went to use them and only ear piece with controls on it have sound. There is no sound coming from other speaker. No damage noted to connecting wires at all. Still like new. Can not find recite but have all packaging.

Comments

1 comment

  • respa

    Hi Seawatcher77,

     

    I am sorry to hear that your Jaybird X2 is not producing sound even if its fully charge and successfully connected to your phone. I can assure that this is not the behavior and performance expected from the product.

     

    Here are some troubleshooting steps that I highly recommend to resolve the issue

     

    • Factory Reset

     

    1) Turn headphones off 

    2) Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device") 

    3) LED will flash red and green 

    4) Hold both volume buttons down 6-8 seconds, this will reset the headphones 

    5) LED will flash orange 3 times 

    6) Delete Bluetooth profile from device 

    7) Put headphones back into pairing mode and connect them to your device. 

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

    0
    Comment actions Permalink

Please sign in to leave a comment.