my headphones freedom sprint do not work.

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moniloria

• 02 April 2017 21:24

They suddenly stopped playing. I had used them the day before normally.They did not failed before. You  turn them on,  and they turn off  automatically in a few seconds or they do not turn on that is worst. Can you help me to solve this problem with any advise? Thanks.

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  Engelbert

  • 03 April 2017 23:00

  Hi moniloria,

   

  It's sad to hear that your Freedom Sprint automatically turns OFF. Please try an 8-button process that can help resolve the issue with the headset.

   

  1. Firmly but quickly press the power button 8 times and then hold for 5 seconds. Repeat 2 times.

  2. When finished, plug the headset into the charger for 2.5 hours and check the color of the LED status lights.

  3. Power ON the device by holding the power button for 10 seconds or more.

   

  NOTE: Most of the time if the headset turns RED, it will charge and function normally again. Make sure to fully charge the headset when the light is red.

   

  Hope this helps.

   

  Warm regards,

  Egie

   

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