issues switching on x2
My Jaybird x2 have been great for a few months. However, recently it refuses to play any audio on my phone (includes Spotify, YouTube and podcast apps). The x2 will connect to my phone but refuses to play any audio on from any of my apps. Please help! These were expensive and I don't want to buy another due to this issue. ?
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Hello araichur,
I am sorry to hear that you're having issues turning your X2's on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:
- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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