My Jay Bird headphone stopped working
Bought the X3's about to months ago, and then two weeks in they just stopped working. Nothing I did would allow them to charge or have a light show up when in the dock. I did a replacement with the store I bought it.
Now, my second pair has stopped working. When I went to charge them this morning, they won't charge. All I get is a green light in the charging port. This is becoming way beyond unacceptable for a product that I thought and heard was top of the line. If I can't get this resolved, I'm on the verge of returning these and never going back to JayBird again.
How can I fix this issue? Thanks
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Hello ankitkathpalia07,
I am sorry to hear that your Jaybird X2 stopped working. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:
- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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