JayBird X2s not turning on
Hi, my JayBird X2s aren't powering on, no light is shown even if I press the power button. I had purchased them 2 years back, used them for 1 year and then took them out of the box straight after a year. I charged them with my Galaxy Note 8 charger, but then realised later that it was a 2Amp charger. But by that time the red light on my JayBirds had turned off and even after charging by another charger the earphones aren't charging or turning on. Please help!
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Hello NikB,
I am sorry to hear that your Jaybird X2 does not turn on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:
- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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