X2 Headphones auto shut off and losing power

Follow

Benfoong

• 02 October 2018 12:40

Hi,

 

My X2 earphones has been acting up for the past couple of weeks. It will auto shut off after a few minutes of use, and will drain its battery within half a day (no use) as compared to the previous 1.5 days at least (with use).

 

Please help! I really love my X2s!

0

• 

  Logi_Bruce

  • 02 October 2018 18:59

  Hello Benfoong,

   

  I am sorry to hear that your Jaybird X2 turns off and losing charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

   

  - Computers are the best and safest method, as is anything 1 AMP or less.

  - Try a different power source/charger

  - Car chargers produce a much greater power supply and should be avoided.

  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  - Avoid charging your headphones after exposure to sweat.

  - Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

  0

  Comment actions Permalink
• 

  Benfoong

  • 04 October 2018 14:03

  Hi Bruce,

   

  Thanks for the advice. I tried the suggestions but there were no improvements for my X2.

  It kept losing its charge and turning off by itself. May i ask what i should do next?

   

  It is actually rather frustrating as i rely on my X2s a lot. Hope to hear from you soon!

  0

  Comment actions Permalink
• 

  Logi_Bruce

  • 05 October 2018 18:40

  Hello Benfoong,

   

  Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

   

  Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

  0

  Comment actions Permalink

Please sign in to leave a comment.