They won't turn on despite reset procedures

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lionsharz

• 25 September 2018 22:31

 My run's right earbud stop working. The case will display a green light but will not turn on when take it out of it and I already charge it.

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  Logi_Bruce

  • 26 September 2018 23:14

  Hello lionsharz,

   

  I am sorry to hear that your Jaybird X2 won't turn on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

   

  - Computers are the best and safest method, as is anything 1 AMP or less.

  - Try a different power source/charger

  - Car chargers produce a much greater power supply and should be avoided.

  - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

  - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  - Avoid charging your headphones after exposure to sweat.

  - Make sure charging port/cradle is clear of any debris.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  lionsharz

  • 27 September 2018 10:56

  Thanks for the stock reply. I tried the standard methods of reset etc. Ultimately I found a work around ina YouTube comment which involves holding the power button while it is charging and (while still depressed) unplugging the earphones. This powers them back on. However I only bought them in January so this is not acceptable really. The whole story of over charging / ampage etc I mean it's 2018 and the things cost the bones €180. Theo should charge from any microUSB full stop. It's nonsense really. How do I get a replacement pair? They're still under warranty I imagine

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  Logi_Bruce

  • 30 September 2018 06:38

  Hello lionsharz,

   

  Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

   

  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

   

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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