My freedom Sprint has stopped working. When I plug them into the power cable, a red light comes on but dims or comes off shortly after. I have tried different cables, and I believe it is a battery issue. Are there any options for repair/replacement?

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kels.bala

• 06 November 2017 19:31

I have owned my x2s for about a month. I follow the manual and still have a hard time getting the right fit with my headphones. Ive tried every fin and tip and they fit what feels like half way then fall out. I have owned the freedom sprint which fit great but they were stolen. Can you help me with my x2s? I am 30 years ild and i run and lift weights if that helps.

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  respa

  • 07 November 2017 22:56

  Hi kels.bala,

   

  Thank you for posting here in support community. I am sorry to hear that you are having power issue with the headset. I can assure that this is not the behavior and performance expected from our product. In order to process a warranty replacement, What you can do is to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://www.jaybirdsport.com/en-us/support.html

   

  Also, here are suggestions that I would like you to try that can help with your concern.

   

  • Computers are the best and safest method, as is anything 1 AMP or less.

  • Car chargers produce a much greater power supply and should be avoided.

  • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

  • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  • Avoid charging your headphones after exposure to sweat.

   

  Feel free to post back in the event that you need further assistance.

   

  Best Regards,

  Jaybird_Axel

  Jaybird Customer Experience

  #PowerYourPassion, #RunLikeYouStoleIt

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