My freedom Sprint has stopped working. When I plug them into the power cable, a red light comes on but dims or comes off shortly after. I have tried different cables, and I believe it is a battery issue. Are there any options for repair/replacement?


1 comment

  • respa

    Hi kels.bala,


    Thank you for posting here in support community. I am sorry to hear that you are having power issue with the headset. I can assure that this is not the behavior and performance expected from our product. In order to process a warranty replacement, What you can do is to contact our support team for further assistance. You can reach them via Chat, Email or Phone at


    Also, here are suggestions that I would like you to try that can help with your concern.


    • Computers are the best and safest method, as is anything 1 AMP or less.

    • Car chargers produce a much greater power supply and should be avoided.

    • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    • Avoid charging your headphones after exposure to sweat.


    Feel free to post back in the event that you need further assistance.


    Best Regards,


    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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