My freedom sprint doesn’t recharge

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1 comment

  • respa

    Hi Javivi,

     

    Thank you for posting here in support community. I am sorry to hear that you are having charging issue with the headset. I can assure that this is not the behavior and performance expected from our product. To process a warranty replacement, What you can do is to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://www.jaybirdsport.com/en-us/support.html

     

    Also, here are suggestions that I would like you to try that can help with your concern.

     

    • Computers are the best and safest method, as is anything 1 AMP or less.

    • Car chargers produce a much greater power supply and should be avoided.

    • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    • Avoid charging your headphones after exposure to sweat.

     

    Feel free to post back in the event that you need further assistance.

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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