My freedom sprint doesn’t recharge

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Javivi

• 28 October 2017 02:36

Hello guys! I have a Freedom Sprint and recently had been impossible to recharge the headphones. What can I do? Kind regards!!!

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  respa

  • 30 October 2017 13:42

  Hi Javivi,

   

  Thank you for posting here in support community. I am sorry to hear that you are having charging issue with the headset. I can assure that this is not the behavior and performance expected from our product. To process a warranty replacement, What you can do is to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://www.jaybirdsport.com/en-us/support.html

   

  Also, here are suggestions that I would like you to try that can help with your concern.

   

  • Computers are the best and safest method, as is anything 1 AMP or less.

  • Car chargers produce a much greater power supply and should be avoided.

  • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

  • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

  • Avoid charging your headphones after exposure to sweat.

   

  Feel free to post back in the event that you need further assistance.

   

  Best Regards,

  Jaybird_Axel

  Jaybird Customer Experience

  #PowerYourPassion, #RunLikeYouStoleIt

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